Terms of Service

Effective September 5, 2026

These terms govern your use of Aether Awareness — the software you install, the appliance if you buy one, and this website. By buying a licence or using the software, you agree to them. Plain language is used on purpose; where it and a court disagree, the intent here controls what we meant.

1. The service

Aether Awareness is software you install and run on hardware you own (Personal or Executive edition). We do not operate it for you and we do not host your data. What we sell is a licence to use the software for a term, together with the updates, curated world data and model catalogue issued during that term — and, for Executive, an appliance: a computer, supplied with the software and its models already installed, which becomes your property on delivery.

2. Accounts and licences

Your licence is issued to you as a signed file. Your instance verifies it on your own machine and does not contact us to do so. You set your instance password on first run; it is never transmitted, which also means we cannot reset it for you — keep it safe, and keep your own backups of your instance folder, because we hold no copy of either.

A licence is for one owner. It is issued to you (the named person or email on the signed file), not to a particular computer or operating system. You may install it on your own machines for your own use, including a new computer or a different OS; the same licence file applies, and we will send the matching download on request. We send one OS download with the order, not every edition of the zip. You may not resell, sublicense or redistribute the software, the models supplied with it, or the licence file.

3. Billing, term and lapse

Licences are sold for a one-year term through Stripe. We never see or store card numbers.
What lapsing does, and does not do. When a term ends you stop receiving software updates, world-data refreshes and catalogue updates. The software you already have continues to work, on your machine, indefinitely, with all of your data intact. We do not disable it, and it does not phone home to check.
Renewal is optional and takes effect from the date you renew.
Prices may change; a change never affects a term you have already paid for.
Appliance. The Executive price is one-time and includes the hardware and the first year of licence. It is taken in two parts: half on order, which begins the build, and the balance before it ships. We ship within 30 days of the deposit clearing, and we tell you that date in writing when we take it. If we cannot meet it we will tell you before the date passes, not after, and you may cancel for a full refund of everything paid — including the deposit — at any point before it ships. The hardware is yours outright on delivery — not leased, and not dependent on any subsequent payment. Hardware faults are covered by the manufacturer’s warranty, which we pass through to you, and we will help you claim it.
Refunds. Software licences: contact us within 30 days and we will refund in good faith. Appliances: contact us within 30 days of delivery and return the hardware undamaged.

4. Acceptable use

Don't use the service to break the law, to harm others, to attempt to access other customers' instances or our administrative infrastructure, or to resell access without an agreement with us. We may suspend an instance that is attacking the platform or others; where practical we'll warn you first.

5. Your content and data

Everything you put into your instance — conversations, memory, documents, personalization — remains yours, and stays on your machine. We claim no ownership and no licence over it, and we take no copy: there is no mechanism by which it reaches us. See the Privacy Policy; the short version is that we cannot pool, sell or train on your content because we never have it.

6. AI output

Your agents generate content with AI models. AI can be wrong, and confident about it. Output is provided as-is and is not professional advice — medical, legal, financial, or otherwise. The Governance edition is designed to say "no signal" rather than invent answers, but you remain responsible for decisions you make with any output.

7. Warranties and liability

The service is provided "as is" without warranties of any kind. To the maximum extent the law allows, our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential damages.

8. Changes and contact

We may update these terms; material changes will be posted here with a new effective date, and continued use after that constitutes acceptance. Questions: admin@aetherawareness.com.